Last updated: 15 August 2026
Introduction
These Terms and Conditions govern your access to and use of the SunSolar LLP website, including any associated pages, online facilities, enquiry forms, quotation requests and services made available through the Website.
The Website is owned and operated by SunSolar LLP, Jubilee Town, Lahore, Pakistan.
By accessing or using this Website, you agree to these Terms and Conditions. If you do not agree with these Terms and Conditions, you should stop using the Website.
For the purposes of these Terms, “SunSolar”, “we”, “us” or “our” means SunSolar LLP, and “User”, “you” or “your” means any person accessing or using the Website.
You must be at least 18 years of age, or otherwise legally capable of entering into a binding agreement under applicable law, to place an order or enter into a contract with us.
Website Information
We take reasonable steps to ensure that information published on the Website is accurate and up to date. However, solar equipment specifications, product availability, pricing, government policies, electricity tariffs, financing arrangements and regulatory requirements may change from time to time.
Information provided on the Website is therefore intended as general information and should not be regarded as a substitute for a site assessment, formal quotation, technical proposal or written agreement where one is required.
We reserve the right to correct errors or inaccuracies and to update, modify or remove Website content without prior notice.
Products and Services
SunSolar may provide or advertise products and services including, but not limited to:
- solar panels;
- solar inverters;
- batteries and energy-storage solutions;
- cables, breakers, VFDs and other solar accessories;
- residential solar systems;
- commercial and industrial solar systems;
- agricultural solar solutions;
- solar system installation;
- consultation and feasibility analysis;
- engineering, procurement and construction (EPC) services;
- elevated solar structures;
- after-sales and maintenance services; and
- assistance relating to applicable net billing, grid interconnection or similar regulatory processes.
The availability and specification of particular products and services may vary.
Quotations and Orders
Information displayed on the Website does not by itself constitute a binding offer by SunSolar.
Where you request a quotation, proposal or system design, the final scope of work, equipment specifications, price, payment schedule, installation requirements, warranty arrangements and other project-specific terms will be stated in the relevant quotation, proposal, invoice or agreement.
An order or project will become binding only when accepted by SunSolar in accordance with the applicable quotation, order confirmation or agreement.
If there is any inconsistency between these Website Terms and a separately signed quotation, proposal, contract or project agreement, the project-specific agreement will take precedence in relation to that particular transaction.
Prices and Payment
Prices displayed on the Website, where provided, may change because of market conditions, exchange rates, manufacturer pricing, taxes, duties, freight costs, regulatory changes or other commercial factors.
Unless expressly stated otherwise, Website prices should not be treated as a final quotation.
The final price, applicable taxes, payment terms and any advance payment requirements will be confirmed before an order or project is accepted.
Customers are responsible for providing complete and accurate billing and transaction information.
Solar Performance and Savings Estimates
Any estimates relating to solar generation, electricity-bill savings, payback periods, return on investment or system performance are indicative estimates unless expressly guaranteed in a written agreement.
Actual performance may be affected by factors including:
- geographic location;
- weather and solar irradiation;
- shading;
- roof orientation and available installation area;
- electricity usage patterns;
- grid availability and outages;
- equipment performance;
- system maintenance;
- electricity tariffs;
- export or net billing rates;
- changes in government or regulatory policy; and
- circumstances outside SunSolar’s reasonable control.
Where appropriate, customers should rely on the final technical assessment and written proposal prepared for their individual property or project.
Grid Connection, Net Billing and Regulatory Approvals
Any grid-connection, net-billing, interconnection or similar application is subject to the requirements, policies and approval processes of the relevant government authorities, regulators, electricity distribution companies and other competent bodies.
SunSolar may assist customers with such applications where included within the agreed scope of services.
Unless expressly stated in a written agreement, SunSolar does not guarantee:
- approval of an application;
- a particular approval timeframe;
- a particular export tariff or credit rate;
- continuation of any government policy, tariff or incentive; or
- decisions made by a regulator, distribution company or government authority.
Any representation concerning regulatory arrangements will be subject to the laws, regulations and policies applicable at the relevant time.
Product and Manufacturer Warranties
Warranty periods and conditions may vary according to the manufacturer, product model and type of equipment supplied.
Any applicable manufacturer warranty, SunSolar workmanship warranty or other warranty will be communicated through the relevant product documentation, quotation, invoice or project agreement.
Customers must comply with applicable installation, operation, maintenance and warranty requirements.
Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded under applicable Pakistani law.
Returns, Refunds and Cancellations
Returns, refunds and cancellations will be handled in accordance with:
- applicable Pakistani consumer law;
- the nature and condition of the product;
- applicable manufacturer or supplier requirements;
- SunSolar’s published return or refund policy, where applicable; and
- any specific terms stated in the customer’s quotation, invoice or agreement.
Custom-designed systems, specially ordered equipment, installed equipment and services already performed may be subject to different cancellation or refund conditions where permitted by law.
Any mandatory rights available to a consumer under applicable law will remain unaffected.
Intellectual Property
Unless otherwise stated, the Website and its content, including text, graphics, photographs, videos, logos, icons, layouts, designs, software and other materials, are owned by or licensed to SunSolar LLP.
Such material may be protected by applicable copyright, trade mark and other intellectual-property laws of Pakistan.
You may view and print reasonable portions of Website content for your personal and non-commercial use.
You must not, without our prior written permission:
- reproduce or republish substantial Website content;
- modify or distribute Website content for commercial purposes;
- use SunSolar’s name, logo or branding without authorisation;
- copy Website designs or proprietary materials; or
- use Website content in a manner that infringes our rights or the rights of another person.
Third-party product names, logos and trade marks displayed on the Website remain the property of their respective owners.
User-Submitted Information
Where the Website allows you to submit enquiries, quotation requests, reviews, account information or other content, you are responsible for ensuring that the information you provide is accurate, lawful and does not infringe the rights of another person.
You must not submit content that is:
- unlawful, fraudulent or misleading;
- defamatory, threatening or abusive;
- obscene or otherwise inappropriate;
- infringing of intellectual-property or privacy rights;
- malicious or technically harmful; or
- intended to introduce viruses, malware or other harmful material.
We may remove or disregard content that violates these Terms or applicable law.
Prohibited Use
You must not use the Website:
- for any unlawful or fraudulent purpose;
- in violation of applicable Pakistani law;
- to interfere with the security, availability or operation of the Website;
- to gain or attempt to gain unauthorised access to systems, accounts or data;
- to introduce viruses, malware or harmful computer code;
- to impersonate another person or organisation;
- to send unsolicited, deceptive or abusive communications;
- to infringe intellectual-property, privacy or other legal rights; or
- in any manner that may damage SunSolar, the Website or another User.
We may suspend or restrict access where we reasonably believe there has been misuse of the Website.
Accounts and Security
Where account registration is available, you must provide accurate and complete information and keep it updated.
You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.
You should notify SunSolar promptly if you believe your account or credentials have been compromised.
We may suspend or terminate an account where reasonably necessary to protect the Website, Users or SunSolar, or where these Terms have been materially breached.
Privacy and Cookies
Our collection and use of personal information through the Website is governed by our Privacy Policy and, where applicable, our Cookies Policy.
These policies should be read together with these Terms and Conditions.
Where links are provided to these policies, they should use secure HTTPS links.
Third-Party Websites
The Website may contain links to websites, services or resources operated by third parties.
SunSolar does not control third-party websites and is not responsible for their content, availability, privacy practices or security.
A link to a third-party website does not necessarily constitute an endorsement by SunSolar.
Users should review the terms and privacy policies of any third-party website they visit.
Website Availability and Security
We use reasonable efforts to maintain the availability and security of the Website but cannot guarantee that the Website will always operate without interruption, delay or error.
We may temporarily suspend or restrict access for maintenance, security, updates or other operational reasons.
Users are responsible for maintaining appropriate security measures on their own devices and internet connections.
Limitation of Liability
Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable Pakistani law.
Subject to the above and to the maximum extent permitted by law, SunSolar will not be responsible for indirect, incidental or consequential losses arising solely from the use or inability to use the Website.
SunSolar will not be responsible for losses resulting from circumstances outside its reasonable control, including failures or decisions of electricity distribution companies, government authorities, regulators, telecommunications providers or third-party service providers.
Any liability relating to products, installation services, warranties or a specific solar project will also be subject to the terms of the applicable quotation, invoice, warranty or project agreement and any mandatory rights available under applicable law.
Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses, claims or expenses reasonably incurred by SunSolar as a direct result of your unlawful use of the Website, your infringement of another person’s rights, or your material breach of these Terms.
This provision does not limit any mandatory rights available to consumers under applicable law.
Changes to These Terms
SunSolar may update these Terms and Conditions from time to time to reflect changes to the Website, our services, business practices, technology or applicable legal and regulatory requirements.
The updated Terms will take effect when published on the Website unless otherwise stated.
The Last Updated date at the top of this page will identify the most recent revision.
SunSolar may update these Terms and Conditions from time to time to reflect changes to the Website, our services, business practices, technology or applicable legal and regulatory requirements.
The updated Terms will take effect when published on the Website unless otherwise stated.
The Last Updated date at the top of this page will identify the most recent revision.
Severability
If any provision of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision will be treated as modified or removed only to the extent necessary.
The remaining provisions will continue in effect.
No Waiver
A delay or failure by SunSolar to exercise a legal right or remedy will not constitute a waiver of that right or remedy.
Entire Agreement
These Terms, together with the Privacy Policy, Cookies Policy and any applicable quotation, invoice, order confirmation, warranty or project-specific agreement, constitute the terms governing the relevant Website use or transaction.
Nothing in these Terms is intended to exclude rights or obligations that apply compulsorily under Pakistani law.
Electronic Communications
y using the Website, submitting an online form, requesting a quotation or communicating with SunSolar electronically, you acknowledge that communications, records, notices and transactions may take place electronically where permitted by applicable law.
You are responsible for providing accurate contact information so that we can communicate with you effectively.
Contact Details
SunSolar LLP
Jubilee Town
Lahore, Pakistan
Email: info@sunsolar.pk
For questions concerning these Terms and Conditions, please contact us using the details above.